Hi Aisha,

Thanks for your question.

As you mention we always advise against pillowtop mattresses; There are a number of reasons for this but as you yourself have found the fabric completely compresses after a relatively short period of time and once it does there is unfortunately not a lot that can be done to resolve the problem.

As such, this is the reason we always recommend using a completely separate detachable topper as this gives you the option of regular flipping meaning that you can extend the lifespan.

With your current mattress, I wouldn't recommend cutting into that top layer as you're potentially just going to cause even more damage. A solution here might be to completely flip the mattress over and use a separate topper. You'll find that the underside of the mattress will often be very firm and as such very uncomfortable so don't sleep directly on this without adding a topper.

I'd advise checking for a removable topper online. You can see our toppers here. Other bedding retailers have a wider range of mattress toppers than we do and you should be looking at something along the lines of Wool or Microfibres.

I hope this assists but if you have any further queries please don't hesitate to contact our small friendly team on 0161 437 4419.

Kind Regards, Lee.