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For Dora at Trustpilot
13th August 2014

Will a firmer mattress stop tingling in my hands?

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A customer asked

I have a mattress that is 3 and half years old which we bought from the odd mattress company based on a sleeping on it in a hotel on a few occasions. Since then I've been waking up with tingling hands which has got a bit better with physio. I went on holiday in February and slept on a much firmer mattress and no tingling. My question is if I buy a firmer mattress from you and the tingling doesn't stop, can I return it?

My husband isn't convinced it's the mattress and naturally is reluctant to fork out more money when we can't be sure it's the mattress that's causing the problem.

JohnRyanLtd Answered 6 months ago

Hi Annie,

We offer a 60 day "love it or return it guarantee", however, this should not be viewed as a "try before you buy" scheme.

This is because we endeavour to match the mattress to the customer having regard for body weights, preferred feel and budget.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

Because of our attention to these factors and the experience of our advisors, we feel confident in offering this guarantee.

It also takes away some of the anxiety from making a costly purchase online.

I trust that this helps and we look forward to hearing from you.

Please don't hesitate to contact the office on 0161 437 4419

Kind regards.

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