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Can I fix a broken divan?

Sarah asked
22nd July 2010

I bought a divan 2 years ago and the supposed board has completely collapsed in on my side and my husbands and the 1 softwood slat intended to hold my sleeping body weight has collapsed too.
really am not surprised when considering it was only held on by balance on a 1 cm frame.

I paid £225 which was the most I could afford for a bed that I was told was good quality.

It has aggravated my bad pelvis and I am in pain every day. Now I have ordered a lovely faux leather bedstead with memory foam mattress so am hoping to have better luck this time around, But I agree cheap divans suck and people shouldn’t let those salesmen in the shop talk you into buying one.

Do you know what if anything I can do about the divan if the bed falling apart like this is covered in the terms when you purchase it?

22 Answers
Lee Staff
answered 3 years ago

Hi Sarah,

Sorry to hear you’re struggling with a broken divan base. From your description, it sounds like one of the cheap mass produced divans that are commonplace in the bed market. Using one slat to support the middle, some thin boarding and supports. The most minimal of construction methods.

We can’t advise on what the terms are without knowing where you purchased it from I’m afraid! All of our products are covered by our 60 Day Love it or Return it guarantee and our product guarantee, more details can be seen here. Maybe ask the seller for their terms, though a 2-year-old base is probably out of its warranty by that stage.

Minor repairs can be under taken to a platform top divan by turning it upside down, removing the stitchbond base fabric and then exposing the internal frame. However, in your case with major repairs for fixing it, you would need to completely take the divan base apart. This would be such a large job especially having to remove parts of the upholstery, it’s simply not feasible for most people.

For people looking at bed bases, we have an extensive article here which gives you all you need to know about mattress bases. This should help advise you before you go buying a new base on what the options are and what to look for. This should hopefully stop anyone in the future from ending up with a poorly constructed mattress base.

We wish you all the best with your new mattress.

If you require any further assistance in the future, please call our office on 0161 437 4419.

Please find our office opening hours here.

Kind Regards Gary

Michelle H
commented 2 years ago

We too bought a bargain divan online for our mattress. Much to our regret, We have found that the glides have collapsed inwards and the sockets have been pushed into the base after having it for a few months. Meaning its wonky and the mattress has a twist half way down where the base drops down.

Are we ok just to put the divan directly on the floor? We’re worried we wont be able to open the draws?

We would really appreciate your advice John Ryan! Help!

Michelle H
commented 2 years ago

We too bought a bargain divan online for our mattress. Much to our regret, We have found that the glides have collapsed inwards and the sockets have been pushed into the base after having it for a few months. Meaning its wonky and the mattress has a twist half way down where the base drops down.

Are we ok just to put the divan directly on the floor? We’re worried we wont be able to open the draws?

We would really appreciate your advice John Ryan! Help!

Julie
answered 2 years ago

Hi Michelle,

 

Thank you for your question.

 

It is not ideal for a base to be placed directly onto the floor as not only would you be unable to pull the drawers out but the 2 inch gap which is created under the base when feet are added, also allows airflow so as to stop any mildew problems.

Glides or castors can be purchased from either Ebay or Amazon and do not cost a fortune and in the long run will also protect the underneath of your base.

I hope the above is of assistance to you but please do not hesitate to contact our office for further information or advice on 0161 437 4419.

Kind regards Julie

Miss Ridgway
commented 1 year ago

I too had just purchased a divan with orthopedic mattress in june of facebook seemed genuine as they has loads.
A month in the top has bowed inwards alot on my side, causing me lots of pain as I have a bad back.
Now I contacted the seller to which he replied to 2 messages then never heard from him again when they said they’d replace it. I cant afford a new bed again as I’m struggling financially big time

Julie
commented 1 year ago

Hi Miss Ridgeway,

Thank you for placing your comment.

We would suggest that you contact a Company called Home Serve who will be able to come out and have a look at the base with a view to repairing it for you. We are unsure what the cost would be for a repair but it will be much cheaper than having to purchase a new divan base.

We hope this assists and that you do manage to have this broken divan base sorted out as soon as possible at minimal cost. If we are able to assist you in the future with regard to any of our products, please do not hesitate to give our small friendly team a call on 0161 437 4419.

Kind regards Julie

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