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For Dora at Trustpilot
6th September 2011

Help on mattresses in The Algarve

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A customer asked

I am currently living in the Algarve, and we are looking for a new pocket spring mattress (king size).

Unfortunately the choice here is pretty poor and prices very high.

We have seen two which I would like your views on, plus whether you have a comparable mattress in your range; Pocket Spring Bed Co - Malham - (costs here €1850) Relyon Bedstead Luxury 1360 (I think this is discontinued) - (€1320) From the brochure/web site they seem similar, but not much detail on weights of filling etc.

If you can reduce our confusion I'd be grateful.

.

admin Answered 6 months ago

Hi Brian, As we have said countless times throughout this site you will not find the details you require because manufacturers [with the exception of Vi-Spring to some extent] purposefully do not want you to know!

What would happen if these essential details you are requesting were openly published?

Firstly, the hundreds and hundreds of mattresses on offer in shops and online would be so easily comparable that many manufacturers would go bust because you will soon come to realise that many are identicle bar name and fabric.

Lets look at the description available for the two matts you mention; Spec for PSBC - Malham: 1600 pocketed spring unit fillings include Natural Cotton, Lambswool and horsehair.

2 rows hand side stitching Spec for Relyon Bedstead Luxury: • 1360 in a (5ft) mattress • Regular Turn • Lambswool • Reflex Foam • White Fibre • Felt Tufts • Handles and Vents • 2 Rows of Hand Side Stitching You say they seem similar, but the only similarity is that they are both white and they both 'contain' lambswool.

The Malham fillings - Natural Cotton, lambswool are blended (no bad thing) but the very least you should know is what the total weight of the blend is.

Is it a paltry 1000gsm or an impressive 2500gsm?

In an ideal world you really should know the balance of the blend is as well - is there a 50/50 mix?

Is there a 5% content of expensive cotton and 95% of less expensive wool?

Is the horsehair blended in as well or is this a seperate layer?

Bloody frustrating thats what it is!

As for Relyon.

Again no indication of any weight but at least you can see they are using progressive layers.

Springs - Reflex Foam - White Fibre [which means polyester] and Lambswool.

Practically identicle to my Origins 2000 at £455 (except for the 2 rows of hand side stitching - for now!).

People like you should be phoning up the manufacturers and asking them what EXACTLY are these fundamental details.

How much Cotton?

How much Lambswool?

Is it two sided?

What is the support layer?

How does that work?

Why not woolen tufts instead of felt tufts for the money you are asking me to pay?

What weight is the so called White Fibre?

How much Reflex Foam?

What insulator is used?

Nine times out of ten the person you speak to wont even know themselves.

How anyone can make such a significant purchase on the strength of well crafted superlatives is really beyond me.

I was speaking to a manufacturer recently and he told me of a case where a mattress that "contained wool" referred to the woolen tufts!

Don't be scared of asking these important questions and if the manufacturer can't answer them satisafactorily, then go elsewhere.

And what exactly is Natural Cotton?

Keep in touch.

John and Ryan.

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