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For Dora at Trustpilot
17th August 2016

Latex Topper Guarantee

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Richard

There's mention that the topper is not a part of the 60 night return guarantee.Would you be able to provide more information on the returns policy for this would be, as it can be just as hard to judge comfort-wise as a mattress

JohnRyanLtd Answered 6 months ago

Hi Richard,

We are currently updating our site to show that all products, including toppers, are covered by our 60 day "love it or return it" guarantee. This obviously applies to the Fusion and Hybrid ranges that have a topper as an integral part of the product. If you are not purchasing one of those products, but are looking at our pocket sprung products, I would suggest not buying a topper at the outset and waiting until you have had the new mattress for at least 30 days before deciding if that additional comfort provided by a topper is required.

I trust that this clarifies the position for you, but if you require any further advice or guidance, please call our office. Kind regard

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