Hello Bronwen,
 
Thank you for your question.
 
We place all Orders for the Artisan Range with our Factory every Thursday lunchtime and from that Thursday, you would then receive a delivery within 4 weeks.
 
The Artisan Luxury is one of the softest mattresses that we produce and contains 100% natural fillings which includes Wool & Cotton and Horsetail.  The springs within the mattress are there to provide support and that support is dictated by body weight.
 
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We do suggest that each customer contacts our office in order to speak to one of our small friendly team to discuss the product they are hoping to purchase.  We recommend a mattress on weight, height and feel from the top comfort layers.   If you have not spoken to one of our team, could you please telephone our office on 0161 437 4419 in order to have a chat with regard to your requirements.
 
I hope the above is of assistance but please do not hesitate to contact our office as above.
 
Kind regards Julie