FIRA inspection!
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John and Ryan This whole bed buying business is a nightmare. I purchased a king size maestro (Pocket Sprung Bed Company) from a local retailer in 2009, with a 5 year warranty. It has been wonderfull up until November 2011, when I started to develop lower back pain. It is of medium firmness, have used a memory foam topper since the purchase and its been rotated on a very regular basis. The central area of the mattress now compresses lower than the peripheral edges. The retailer has inspected it, saying it is natural settlement of the filling. If I knew this at the beginning I would not have purchased it. He is arranging someone from FIRA to look at it, but from what i have read so far on this site, this may be a waste of time. Who is responsible for paying FIRA?
the purchaser or the retailer?
When a mattress costing £900 does not even last 5yrs, chosing an alternative can be such a headache!
My VW shock absorbers are much older than the mattress....its a joke!!!
I am trying to find out more about the construction of sprung edged bases. In particular, what supports the springs?
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Hi Bridget.
It would have helped us if you had mentioned the model name of the mattress you are currently having trouble with. I am assuming that because you mention the regular rotating (rather than turning) this is a one-sided mattress and I assume further it may be a memory foam product. If this is the case, then their argument of "Natural Settlement" is nothing short of an excuse. If this is a memory foam product then the memory foam layer would obviously be the main component and therefore be the subject of the 5-year guarantee. Natural Settlement does not mean component failure but happens naturally especially with larger (king size and above) mattresses. Natual fibre mattresses, like our Artisan range, are more prone to this.
When the FIRA technician comes to inspect - do not stand idly by. Ask him pertinent questions regarding the mattress: What specifically are the components in the mattress? What is the expected lifespan of said components? Is it the springs that have failed or the component[s] or both?
The upshot is: If you are sleeping in a permanent hollow of more than 2" then something has gone wrong and there has to be a reason for it.
If FIRA are holding themselves up as independent arbitrators then the technician will know what has gone wrong. An answer of 'I Don't Know' will not do. If he does not know then what will the point be of examining your mattress? A response of Natural Settlement is allowing the retailer/manufacturer to get away with responsibilities as you will have precious little room for recourse. Please give more detail and let us know what the FIRA technician says/does.
If you would like to discuss this or anything else call our friendly team on 0161 437 4419. Our opening times are 8 am - 8 pm Monday to Friday and 10 am - 4 pm Saturday and Sunday.
Kind Regards
Michaela
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