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For Dora at Trustpilot
23rd May 2016

Relyon advice and your mattress advice

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Kez

I purchased the Monaco 2000spring count mattress from a well known internet company for £1259, the first one was damaged and redelivery became a nightmare and they refused to take it upstairs (super king) so I sent it back for a refund.
My question is does the spring system suggest calcio via the description or otherwise. It is 29cm deep 2000 springs natural fillings as far as I'm aware. I can not get any gsm weights although it is a medium tension, also the mattress looks to be made for the company as thus is not mentioned on the Relyon website similar mentioned are the bedstead luxury 2000 or the Marlborough. Would also have liked it slightly possible
I would like a deep mattress with a softish feel but not as that of the VI Devonshire you suggested me try sometime ago can you give me a guide to your mattresses to which would be suitable. We are 13stone and 11 stone approx.
The description of the mattress here ....
Expertly crafted by Relyon using their years of experience in the industry, the Monaco is a luxurious, pocket-sprung mattress containing premium quality fillings.
The Monaco features 2000 centre-tied, hand nested pocket springs. The two-tiered spring unit works unlike conventional mattresses: the top layer tailors itself to follow the contours of your body, while the lower layer absorbs pressure distributed across the surface. The pocket springs offer both comfort and support so you can relax completely.
Featuring lambswool, cotton and traditional hair, the Monaco has been generously filled with some of the finest, all-natural materials you can find. These have great resilience and recovery qualities, making the mattress very durable. They also work as great insulators for you as you sleep.
Adding to the sumptuous quality of the mattress, the Monaco also features three rows of beautiful side stitching to create a firmer edge and lavish wool tufts to hold the fillings in place and add tension to the springs.
With a layer of sterilised, anti-allergy fibre underneath the mattress fabric, you can go to bed knowing that irritants, such as dust mites, won’t disturb your sleep. The Monaco is also upholstered on both sides, so we recommended you turn it regularly to keep it in prime condition.
Thanks for your advice

JohnRyanLtd Answered 6 months ago

Hi Kez,

I am sorry to hear of the of the issues you have experienced from another internet retailer. I have viewed the description of the Relyon Monaco 2000 on their site and would confirm that if the springs were individually encased in calico, it would say so as this is more expensive and would suggest that the product warrants a higher retail price. I would expect the springs in this product, therefore, to be encased in some other form of fabric, possibly spun bond, which is similar to polyester. I also note, as you have eluded to, that there are no specific GSM figures provided in respect of the upholstery fillings, which makes any form of comparison or provision of an opinion as to quality and performance, impossible.

The reference within the description to the tufts is correct in terms of the keeping the upholstery layers in place, but I am not aware of how this might assist in the tension of the springs as this is usually attained by having a different gauge in the metal of the springs. With your particular body weights, I would suggest that you would be best suited to a medium spring tension.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

Please view the Artisan Naturals, Artisan Bespoke 004 and the Artisan Bespoke all of which contain natural upholstery layers and calico encased pocket springs. Each of these products has a full description, including the GSM of the upholstery fillings.

 

Once you have viewed these products, please call our office on 0161 437 4419 for more specific advice as to suitability.

I trust that this helps.

Kind regards,

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