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For Dora at Trustpilot
2nd May 2017

'How it will feel' descriptions

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A customer asked

I am confused about the 'how it will feel' descriptions for each of your mattresses. According to your descriptions, in your Origins range the heavier a person is, the softer the feel. But in the Artisan range the heavier the person is, the firmer the feel. Please can you explain.

JohnRyanLtd Answered 6 months ago

Hi there,

Thank you for your enquiry.

The upholstery provides the feel of a mattress with the support being provided by the spring unit.

In the Origins range, all the products have a standard medium tension spring unit combined with layers of man-made upholstery. Because the spring unit is standard, the support level will the same across the range with the feel being affected by the weight of the individual, the heavier you are the more sink you will get from the upholstery. However, with the Artisan range, the spring tension can be adjusted to suit the body weight and each model has upholstery which accommodates different requirements in terms of feel.

We trust that this helps, but if you require any further advice or guidance, please call our office on 0161 437 4419 and speak with one of our advisors.

Kind Regards.

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