Hi I'm not sure if you can help but I need somewhere to turn...I purchased a memory foam mattress along with the bed as a package deal from a catalogue so no money has been exchanged as yet. However, the mattress is called an Airsprung Memory Foam Comfort Mattress and on its own would cost £249 but I don't believe there's any memory foam in it at all. It doesn't spring back like it does on beds I've tried in stores. Anyway, I've left the packaging on but the company say that as it was purchased as a package and the bed has been built I am unable to return the mattress even though the packaging has not been removed. I don't know what position you are in to advise but I'd like to buy my mattress elsewhere but need to return this one first - do I have any rights to refuse to buy and return it if I don't think it's fit for purpose?

2013/01/15 at 09:32 No need to reply as I have contacted Customer Services and they have been able to help me!

Really surprised since they originally didn’t seem very concerned but just goes to show with a little perseverance…Anyway, I have considered the points you made in your memory foam article and have decided against purchasing one again so your site has been very helpful. Thank you. .