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For Dora at Trustpilot
3rd May 2017

Artisan Naturals, soft or medium?

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Harry

Hi there.We are very close to pressing 'buy' on an Artisan Naturals super king from you, but are a bit stuck on the firmness issue, as my partner and I are right on the border of soft / medium.We are both pretty lean - I am 6ft and weigh just under 11 stone, and she is 5ft9 and 9.5 stone. Personally I prefer the idea of going for a medium tension, seeing how we get on, then getting a topper if we absolutely need to? However I just wondered if you had any thoughts about that particular mattress, ie. Does it have a slightly softer or harder natural characteristic to it?We don't yet know whether we'll have a solid or slatted bed base, as that is also on the list... Currently we have our (very old and sagging ikea) mattress on the floor which isn't ideal but is actually quite comfortable! We will probably buy a simple slatted base and add a layer of MDF.Thanks in advance.

JohnRyanLtd Answered 8 months ago

Hi Harry,

Thank you for your enquiry.

The Artisan Naturals can have the spring tension selected to suit, in your case we would suggest medium, and has 85% of natural upholstery providing an overall medium feel.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

If placed upon a slatted base with MDF covering, it will make it slightly firmer although it should still be suitable for you.

All our products come with a 60 day "love it or return it" guarantee, so if the mattress does feel too firm, you can exchange it for one with a soft spring tension without any additional cost to you in terms of the delivery and collection.

We endeavour to match the mattress to the customer and in 96% of instances we get that spot on which is why we are confident to offer this guarantee.

We trust that this helps, but if you require any further advice or guidance please call our office on 0161 437 4419 and speak with one of our advisors.

Kind Regards Gary

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