Hi Hannah,
 
Thank you for your question.
 
Tufting is the traditional finish or the ‘buttons’ that keep the internal upholstery stable. These tufts can either be felt washers /pom poms/woollen tufts, there is no standard and all are acceptable.   As your mattress is missing a couple of the tufts, the fillings inside the mattress are therefore going to become unstable.   The tufts can be repaired and there are a couple of mattress repair Companies that actually do these repairs.  You would need to google 'mattress tufting repair' which will then bring up the Companies who are able to assists you.
 
 

 
 
 
If however you are unable to repair your mattress, please come back to us whereupon we should be able to recommend one of our mattresses which will suit your needs.  Care should be taken to find the best combination of support and comfort for your budget. If you scrimp on either of these then you may have plenty of time to regret. The overriding factor in your choice will, of course, be your budget and what you can reasonably expect to receive for such.
 
 
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I hope the above is of assistance to you but should you require any further information or advice, please do not hesitate to contact our office on 0161 437 4419.
 
 
Kind regards Julie