Hi,

Some people are more susceptible to feeling the tufts on a mattress and unfortunately, it seems like you may be one of them. The best advice I can provide is that you use a reasonably thick mattress protector together with a topper to provide a barrier between your body and the tufts. If this does not resolve the issue, you may be best seeking an exchange from the retailer to a mattress without tufts, although they are only a few models of this type available and I am unsure as to whether Dreams actually sell one. I trust that this helps.

Kind regards