John and Ryan This whole bed buying business is a nightmare. I purchased a king size maestro (Pocket Sprung Bed Company) from a local retailer in 2009, with a 5 year warranty. It has been wonderfull up until November 2011, when I started to develop lower back pain. It is of medium firmness, have used a memory foam topper since the purchase and its been rotated on a very regular basis. The central area of the mattress now compresses lower than the peripheral edges. The retailer has inspected it, saying it is natural settlement of the filling. If I knew this at the beginning I would not have purchased it. He is arranging someone from FIRA to look at it, but from what i have read so far on this site, this may be a waste of time. Who is responsible for paying FIRA?

the purchaser or the retailer?

When a mattress costing £900 does not even last 5yrs, chosing an alternative can be such a headache!

My VW shock absorbers are much older than the mattress....its a joke!!!

I am trying to find out more about the construction of sprung edged bases. In particular, what supports the springs?

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