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For Dora at Trustpilot
9th September 2015

How much notice am I given before delivery

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A customer asked

Hello, I'm going to order the origins pocket 1500 but would like to ask about delivery.
How much notice is given before the mattress is delivered?
As I would need to arrange time off work for the delivery.
Thanks.

Lee Lelant Answered 7 months ago

Hello Gary, 
 
Thanks for your question. 
 
The Origins range is sent for production every Monday with a rough turnaround of 3-4 weeks for delivery from that Monday. The Origins Pocket 1500 is very much a true medium in the top layers providing a slight sink into that top layer but not too much. 
 

John Ryan By Design Origins 1500
1 300gsm Wool
2 750gsm Very Soft Polyester
3 500gsm Polyester Pad
4 One Inch Foam Insulator Layer
5 1500 Spun Bond Pocket Springs

 
 

 
You will get at least 1 week's notice from our delivery team; They will notify you either by text message or direct phone call. 
 
They are very flexible so if the date they offer isn't convenient you can re-arrange it with them direct. 
 
I hope this has answered your questions fully but if you do have any further queries please don't hesitate to contact our office on 0161 437 4419. Our office is open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm. 
 
Kind Regards, Lee. 

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