Hi Kirsty,

Thanks for your question.

Having looked at the very vague description of the Essence 2000, I note that it is described as medium to firm feel. Did you advise the sales person of your body weights and preferred feel at the point of purchase?

If not, then I would suggest that you contact the retailer and advise them of this and request that you be allowed to exchange the mattress for one which suits your requirements.

You may need to be quite firm in your approach with the shop, as I am sure they will try to fob you off. I am only guessing, as I am not aware of your body weights, but it does seem that the medium to firm tension is too firm.

If the store are adamant that they will not exchange the mattress the only other solution would be to purchase a separate topper to soften the overall feel.

We always advise again buying pillowtop mattresses, because as soon as the pillow top has gone your whole mattress has gone. It is always best to buy a topper separately for this reason.

If you require any assistance with our products, please give the office a call on 0161 437 4419

Here at John Ryan we also offer a 60 day love it or return it guarantee, so if you don't love your product you can return it for a full refund.

Regards Ryan.