Origins pocket 1500 returns policy
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If we buy this and are not happy with it what are the Returns conditions?We've recently purchased a memory foam mattress and are both devastated that it's so uncomfortable as we cannot return it. Our backs and necks have deteriorated from having to continue using this so naturally we are very very reluctant to trust another company.
Hi there,
Thank you for your question.
All of our products, including the outlet, are covered by our John Ryan 60 day "love it or return it" guarantee. This should not be viewed as a "try before you buy" option as we endeavour to match the product to the customer and in 96 % of cases we get this spot on, which is why we are confident to offer this guarantee.
The Origins Pocket 1500 is one of our synthetic fibre models that comes with a 3 year manufacturer guarantee. Offering a quality 1500 pocket-spring unit and layers of fillings for a medium overall feeling. Unbeatable value given its quality. Please see the table below which shows how the mattress will feel depending on your body weight;
| Your bodyweight | This will feel |
|---|---|
| Under 10 Stone / 63kg | Medium |
| 10-12 Stone / 63-76kg | Medium |
| 12-14 Stone / 76-88kg | Medium |
| 14-16 Stone / 88-101kg | Medium |
| 16-18 Stone / 101-114kg | Soft to Medium |
| 18 Stone / 114kg Plus | Please call for advice |
To discuss the other products in our ranges and the suitability to yourself please give the office a call on 0161 437 4419, our friendly team of advisors will be happy to assist you.
Kind regards,
Amy.
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