Hi Mark,

Thanks for your question.

Had a quick look round to see what depth of memory foam was used in this model, and found that the depth is 23mm (less than one inch) If we take into account the retail price of this [around £280.] We know that your money could not really have got you much better.

For example, The Snuggle Memory Ortho [Mattressman: January 2013] is £225 for 1000 pockets and 25mm of Memory Foam. I think your problem stems from the fact that there is an insignificant depth of memory foam on your mattress to do the job that 1) it is supposed to and 2) to meet your expectations.

Personally, in your situation I would complement what you have with an additional memory foam topper of about 3cm in depth. This will alleviate the strain you are putting on the minimal layer of foam in the mattress.

As for returns I would first phone the retailer you purchased this from and take it from there. They are better able to provide advice on their own products and services.

I hope this has answered your questions fully but if you do have any further queries please don't hesitate to contact our office on 0161 437 4419. We are open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.

Kind Regards, John and Ryan.