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For Dora at Trustpilot
17th January 2012

Question about Hypnos ultrasens pocket spring system

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A customer asked

hello John how are you I have found your site immensely helpful and informative and I do follow your advice vigorously well I try to my problem is...

The advice you give about natural fibres such as cashmere and any other hair and other luxury fibre is to always ask the depth and weight of the fibres which I do but I get the reply you might be a competitor trying to steal our details of how to build bed like ours which I find very very strange to say to a customer.

Hypnos bed makers are worst when it comes to this they are more secretive than MI6 they won't tell me how much cashmere would be in Sandringham or whether it would be mixed with other fibres such as silk and cotton or the spring count on their new H.

What do you think should I trust them because they have a royal warrant and they won't cut corners, this bed would be of high quality and specification with generous amounts of natural fibres.

On you're website you have also tipped the Sandringham as one of the best beds in the world.

If the hypnos brand was more transparent it would be better it would also mean I can go for any bed in their collection because I think the st James is more reasonable for me and I have found one for 2090 pounds including the base with 4 draws so not bad price for a double but I dint know if hypnos would make my bed with enough of the natural fibres to make a difference or if it's just a easy of getting more and giving less to customer help me mate please..

Many thanks Ken .

admin Answered 6 months ago

Hi Ken,

 

Thanks for your question.

 

This, unfortunately, is what we find with most retailers. Most won't fully disclose how they construct meaning that we subsequently struggle to draw comparisons or offer any advice or opinions.

 

I can't tell you whether you should trust them or not, this is your choice.

 

This, however, is why we are very open, transparent and honest about how we construct.

 

Our Artisan range is constructed using natural fllings, which in turn provide a cool sleep surface as well as being our comparison range to Vi-Spring. We fully detail all of the fillings that go into our products. For example, our Artisan 1500, the starter model within that range, is listed as below;

 

John Ryan By Design Artisan 1500
1 500gsm Wool
2 600gsm Rebound Poly Cotton (50/50)
3 700gsm Polyester
4 600gsm: Rebound Poly Cotton (50/50)
5 700gsm Polyester
6 1200 gsm Cashmere Hair Pad as Insulator
7 1500 Spun Bond Pocket Springs (Soft/Med or Firm)
Total GSM 4300gsm

 

 

We have 7 different models with 7 different models within that range and this will depend on your preference in the top layers as well as your sleeping habits.

 

We would also need to know your body weights to discuss spring tension;

 

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

 

I hope this has answered your questions fully but if you do have any further queries please don't hesitate to contact our office on 0161 437 4419. Our small friendly team are on hand to assist Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.

 

Kind Regards, Lee.

 

 

 

 

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