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For Dora at Trustpilot
23rd June 2014

Relyon mattress problems please help

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A customer asked

Hi John and Ryan, We are looking to change our bed as we have not been entirely satisfied with the contents of our mattress and after numerous conversations with Relyon we have not been convinced of their answers.

We have a Signatory mattress with 2400 springs which has a TALALAY latex topper and we have found this very comfortable, but unfortunately we wake up with blocked noses and we wondered if we had an allergy.

Tests have proved inconclusive and we now are wondering about a VI-Spring mattress with natural fillings.

We are going to a showroom to try some out but like the idea of having a mattress first at home for a full trial period.

Have you any advice you can give us with regard to springs etc.

for two average size adults.

We are looking for a mattress and base and after extensive treks to various showrooms we still managed to get a mattress which we think has some properties giving us this allergic problem.

Thank-you

JohnRyanLtd Answered 6 months ago

Hi Howard,

I am sorry to hear of your problem with the Relyon mattress.

We only sell our own branded products and have some which are comparable to Vi-Spring mattresses.

This is our Artisan range which are naturally filled and also include the calico springs that Vi-Spring use.

Your specific body weights, preferred feel and budget are all considerations needed before we can fully advise on the most appropriate mattress in our range.

Please note that our 60 day love it or return guarantee is not to be interpreted as a trial period for any of our products.

We endeavour to match the correct mattress to customers from the outset, which gives us the confidence to provide such a guarantee.

Please contact our office on 0161 437 4419 and speak to one of our friendly team to go through options

Kind regards Mike.

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