Hi there,

Thank you for your question.

I am sure that having viewed our site, you will have determined how honest, upfront and passionate we are about our products. All of the products returned to us under our 60 day love it or return it guarantee are checked and graded and then placed for sale through the outlet section of our site. You will only receive an outlet product if that is what you have ordered. All our new products are made to order, which is why there is a lead time of around four weeks on all our ranges.

I trust that this has clarifies the position for you, but if you require any further information, please call our office on 0161 437 4419.

Kind regards Julie