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For Dora at Trustpilot
20th May 2014

Struggling to find a suitable soft mattress choice

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A customer asked

HI LOOKINR A MATTREES MYSLEF N HUSBAND ARE 12STONE AND SPENT SO MUCH MONEY IN SHOW ROOMS ON MATREES L TYPES AND EVERY TIME WE GET IT IT EITHER TO HARD OR WE FEEL THE SPRING OR WE SINK IN TO MUCH FEEL SPRING IM 5FT1 MY HUSBAND IS 5, 10 I LIKE SOFT OR COMFORT MATTRESS BUT WHEN GET MATTRES WRONG ONES I WAKE UP WITH BAD BACK AND FEEL LIKE BRUISED LEGS ACHING ALL OVER WE BOUGHT 5 MATTRESS IN 6 MONTH ALL GIVEN WAY AS SHOP WOULDNT DO NOITHING SAID COS SLEPT IN CAN HAVE REFUND OR EXCHANGE U ARE MY LAST HOPE PLS IF CAN ME IF CAN EMAIL PLS >

Lee Answered 6 months ago

Hi Maureen,

Sorry to hear you are struggling in finding a suitable mattress. It seems like you've been going from extremes, either firm or far too soft. For your weight, it sounds like you would be better trying a medium mattress with a deep comfort layer, such as maybe the Hybrid 5.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

I could really do with finding out which 5 mattresses you have tried to see exactly what the problem could be. If you could let us know we can help you further, alternatively please give us a call direct on 0161 437 4419.

Lee

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