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For Dora at Trustpilot
3rd August 2020

Warranty on Clearance mattresses

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christine orme

Hi
Further to my previous email could you also advise what warranty on your clearance mattresses please?
Thanks
Christine Orme

Julie Answered 7 months ago

Hi Christine,
 
Thanks for your question regarding our Clearance products.
 
All mattresses in the Clearance Range come with a full 60 day returns guarantee together with the Manufacturing Guarantee applicable to that product eg: Origins Pocket 1500 would still come with a three year guarantee.
 
https://johnryanbydesign.co.uk/product-category/outlet/
 
https://johnryanbydesign.co.uk/guarantee/
 
Please do not hesitate to give our friendly team a call on 0161 437 4419 to discuss the mattress you are looking at just so that we can ensure it will suit your needs and requirements.  They will ask for the following information which will assist in them recommending the correct mattress for you :-
 

  • Body weight and height of whoever will be sleeping on the mattress
  • Preferred overall feel.
  • Type of base the mattress is to sit on.
  • The type of mattress you are currently sleeping on and as to whether you are trying to obtain a mattress with a similar feel.

 

The reason for these questions is that we need to ensure that you receive the correct support together with the correct comfort.  It is the springs which are contained within the mattress that provide the support whereas the upholstery fillings which are on top of the springs create the comfort.   
 
Kind regards
Julie

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