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For Dora at Trustpilot
29th December 2018

What exactly is your ‘Outlet’ range?

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Robert Adamson

We’re going to buy a new mattress and don’t know quite where to begin. Standard double - 6’3 x 4’6. I’ve read lots on your site but there’s a lot there. You were recommended on a forum which I belong to.
Our details:
I’m 5’10 and between 14.5 and 15 stones (play more golf in summer)
Wife is 5’4 and about 12 stones.
We’re both 71/72 years old and a bit stiff. I have a niggling hip and wife has a sore hip - the hip problems will slowly worsen.
We both prefer to sleep on our side and I’m quite restless.
We have an Ercol slatted standard double bed-frame which we won’t change (goes with the furniture). It has slightly adjustable springing in the slats.
Our current mattress is memory foam. Soft to get into but hard afterwards and a bit difficult to change position. Very hot - need a light duvet with it.
We’re expecting to pay £1000-2000 going from the prices from your Artisan brochures. Can’t decide which one.
My wife thinks she’d like a softer feel. We don’t know if that means sinking in deeper or quite what it means.
What exactly is your ‘Outlet’ range - why does it seem cheaper for the same products?
Many thanks
R Adamson

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