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Hi Jill, Thanks for contacting us with regard to the issue you are having with your Origins mattress – accidents do happen don’t they so hopefully we will be able to help you with sorting this out. Luckily, there are several effective methods for removing urine stains and smells… Read More
Hi Daniel, Thanks for contacting us with regard to a new suitable mattress for you. We know from experience that finding a new mattress which will provide support and comfort is quite a minefield and as you state, trying a mattress in a showroom for a few minutes… Read More
Hi Tim. Thank you for your question. Without knowing which mattress you purchased from Dreams I can not comment on the quality of the mattress. When a mattress is made, all the upholstery layers are compacted. This is… Read More
Hi Val, Thank you for your question. The best advice I can give you is to check with your retailer or the manufacturer of your Latex mattress to see what type of base you should pair it with. When… Read More
Hi Dave, Thank you for your question and your kind words. We do try to ensure that all our customers get as good a night’s sleep as they can. Due to the nature of illnesses, not all symptoms of ME/CFS (Myalgic Encephalomyelitis or Chronic Fatigue Syndrome)… Read More
Hi Tony, Thank you for your question. It sounds like your Tempur mattress has lost its support so you are sinking in too much. Which Tempur model do you have? It may be that you do not need a… Read More
Hi Mark, Thank you for your question. The advice used to be that anyone with back issues needed a firm mattress but this is not the case. You need the correct level of support for your height and weight with the right spring tension. This… Read More
Hi Jamal, Thank you for your question. The problem with the Sleep Match at Dreams is that it takes into account your body weight but not your comfort preferences or how you sleep. At your body weight, we would pair you with the medium spring tension… Read More
Hi Mike, Thank you for your questions. We cover all the delivery costs of getting your items to you. Similarly, if you need to exchange or return your mattress under the 60 day love it or return it guarantee, we won’t… Read More
Hi Christine, Thanks for contacting us with regard to the Salus Viscool 4000 and as to whether the mattress cover which is zipped to the mattress can be washed. We have tried to find information regarding this mattress to see what the care instructions are however this has… Read More
