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This is my archive

Mattress Returns Costs

Hi Ray, Thank you for your enquiry. We confirm that if you do decide that the mattress you have bought is not right for you within the 60 days “love it or return it” guarantee period, there are no additional costs payable by you for either the collection of… Read More

Is Talalay latex hot?

Hi Stephanie, Many thanks for your enquiry. We have viewed the details of the Chantilly mattress and are concerned to note that it is what is known as a pillow top mattress. There is an article here which clarifies why we do not make or recommend such products. There… Read More

Advice on new mattress

Hi Richard, Thank you for your enquiry, There are many things to consider when looking for a suitable new mattress, the primary ones are body weight(s), preferred feel and budget. There is a link here to an article about buying a new mattress, which we think you may find… Read More

Horse hair/horse tail

Hi T Wain,   Thanks for your question. Most of the horse hair / tail used in the UK is provided by China or South America.   Our supplier is based in the Netherlands and is one of the premier suppliers of this product to the UK… Read More

Mattress care

Hi Saulius, Thank you for your enquiry. All mattresses, including latex, should be treated with proper care and consideration. We would not recommend allowing children of any age to jump up and down on a mattress, likewise, although our pocket sprung mattresses have firmer… Read More

Storage ottoman base

Hi Susi, Thank you for your enquiry. The reason that you cannot find the size of base you require is that we do not sell an ottoman base in the size you require and the ottoman bases we do sell are end opening, not side opening, as shown on… Read More

Memory foam topper

Hi Gary, Thank you for your enquiry. Toppers are usually applied to add a softer comfort layer to a mattress, which otherwise may be too firm. Whilst the density will have an effect on the overall feel, it does depend upon what the mattress underneath is like… Read More

Split tension mattress or zip and link?

Hi Debbie,   Thank you for your enquiry.   As it happens it is one of the most common that we receive.   Zip and link mattresses, which are available in king size or above, are primarily selected to facilitate access where this is restricted, but… Read More

Is there such a thing as a half and half mattress?

Hi Gaz, Thank you for your enquiry. It is possible to have a one piece super king size mattress made with different spring tensions to suit different body weights, in our Artisan range only. As you will probably be aware, different upholstery layers will make have an… Read More

What mattress and base is right for us?

Hello Evelyn, Thank you for your enquiry. Your particular body weights would suggest that you opt for a split spring tension, soft for you and medium for your partner. Such products are only available in our Artisan range in either a one-piece in king size and above or a… Read More