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This is my archive

Please help

Hi Andy, I am unable to provide any form of recommendation in respect of mattresses not manufactured by us. This is because the majority of manufacturers do not provide comprehensive details of the construction and upholstery in terms of GSM (grams per square metre). In addition, without knowledge of… Read More

Mattresses supplied with Toppers

Hi Euan,   The Fusion 4 comes complete with the 5cm topper, so just order a Fusion 4 through the site and mattress and topper will be supplied. Kind regards

mattress suitable for latex topper

Hi Pauline, Thank you for your question. I note from our records that you purchased a 5cm topper and that you require more support from a mattress. Given your body weight I would suggest that you look at the Origins Pocket Reflex 1000, which will provide the firmer feel… Read More

Product guarantee

Hi Stewart, The manufacturer’s warranty on the Artisan Naturals remains at 10 years and we are currently looking to update the site further to disclose the warranty periods for all products. I trust that this helps, but if you require any other product guarantee details, please do not… Read More

Pocket sprung mattress

Hi June With a good pocket spring unit, in a well-upholstered mattress, you shouldn’t hear any noise when you turn over in bed. Have you checked that it isn’t the divan base that is creaking, you don’t mention in your comment if the mattress and base are both new, or… Read More

Disposal of used mattress by John Ryan By Design?

Hi Kevin, The quick answer is yes we do! We offer an Eco Mattress Recycling service for a small fee. This means we can remove and carefully dispose of your old mattress in an environmentally friendly way. The specialist recycling centre we use can break down nearly every component… Read More

Normal delivery and other options?

Hi Alex, Thank you for your question. We do not make a charge for delivery of our products. Our deliveries are made Monday to Friday 8am to 6pm, no deliveries are done at a weekend. I trust that this clarifies the position for you, but if you have any… Read More

Castors on contemporary base

Hi Dave,   The castors/glides on all our bases are not attached at the time of delivery, they are put in place once the product has been located in the room of choice. If, however, your base has already been delivered and assembled, the removal of the castors/glides… Read More

Which type of mattress?

Hi Janice, It is difficult to recommend a particular product without knowledge of the budget, however, I confirm that for the body weight referred to above, a medium spring tension would be appropriate. Having said that, I note you have not disclosed the weight of the partner involved and I… Read More

Guarantee on Resilience range vs Origins range.

Hi David, With your particular body weights the Origins Pocket 1500 in a 2000 spring version would not be suitable as this would only be appropriate for people around 17 -20 stones. BodyweightSpring tension Upto 16 Stone / 50-101kgMedium (1.4mm) 16 Stone / 101kg UpwardsFirm (1.6mm) Available in Bespoke… Read More