We aim to complete all deliveries within 30 days of receiving your order. Deliveries are carried out by two-man courier to the room of your choice. As soon as the courier company receives your order from us, they will call you direct to arrange a convenient delivery date.
We do not charge for any UK mainland deliveries or returns. Some areas in Scotland and The Highlands may incur an additional charge. Please call us for more details on delivery.
Deliveries will be pre-arranged by phone with a time slot between 0800 – 20.00 Monday – Friday. You will also be called on the day of delivery. Please ensure you give us as many contact numbers as possible when placing your order.
100% Money Back Guarantee
If within 60 days you are not entirely happy with the product then call us and we will arrange to have it collected and refund you in full. We do ask that you give your new mattress a minimum of 30 days before requesting an exchange or refund. It can take 4-5 weeks to get fully accustomed to your new mattress.
We have all our mattresses built to our precise specifications and therefore we can personally guarantee each model for a period of time. Each model carries the guarantee timescale at the bottom of the individual listing. This is described as ‘Full Repair or Replace’.
Read our full Delivery & Guarantee guidance here.
Early days for the mattress, but it’s wonderful so far and indulgently thick!
Delivery chaps were brilliant – automatically removed their shoes at the door, which was greatly appreciated, especially on a wet night. They were polite, friendly and felt like part of the company.
Well done and thank you.
The technical information they give is completely straightforward and accurate and the product is superb. They can only manufacture to this quality and at this price by having no showrooms and no heavy marketing – but that benefits the customer and is reassuring because of their guarantees. You can’t actually go wrong!
Following their advice about how to choose a bed based on your individual needs is as good as any “test” you can give a bed in a showroom – which in truth isn’t a good test at all!
We are delighted and would recommend John Ryan on both a professional understanding of beds and personal satisfaction.
After being given a baffling amount of quackery by various high st shops on mattresses I fortunately stumbled on the John Ryan website which is a treasure trove of straightforward, honest and understandable information. I’ve now had my new mattress for a few weeks and couldn’t more happy with it!