Emma premium mattress shockingly damaged when unzipped: boxed mattresses uncovered
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I just unboxed my Emma Premium mattress. I guess it's called premium because this one has springs and the Emma original doesn't, thus in Emma's eyes that makes a mattress premium. Anyway, I've just unboxed it and unwrapped it and I laid it on the floor like a squished distorted pancake. This isn't my first time trialling these type of mattresses in a box, all of which I've returned in the trial period. In fact this is probably my 10th since 2018.
After this one I'm moving to a traditional pillow-top-mattress such as the ones you make. Any way I just wanted to let you know an interesting observation regarding these foam mattresses, particularly with Eve and Emma.
I always unzip the top cover to check that nothing is damaged and I'm also nosey and I want to know what's under the hood. 6 times out of 10 the edges of the uppermost layer of foam has been torn or ripped in numerous areas, most likely due to careless zipping on of the top cover when they are being manufactured.
Chunks of foam ripped/torn from the makers themselves whilst zipping on the top cover and then shipping it to customers in that state is unforgivable. Sure it doesn't make much difference to the overall support as its on the very edges these faults occur but regardless you expect a certain quality.
Would you ship a mattress knowing that inside you have ripped/pulled/torn elements of the fillings? I dont think so.
Yet these companies are and it's really testament to what these products are ... they are the fast food of mattresses.
I realise this isn't a question. More of an observation from someone very experienced with these types of mattresses. So bear that in mind when warning others of the pitfalls of these types of mattresses. The edges on zip off covers are often carelessly ripped and shipped.
Hi Graham,
Thanks for your comment on Emma's Premium mattress. We'd like to say it's a surprise but unfortunately, we hear a lot about all boxed, rolled foam mattresses. It's part of the issue with both their construction method - being glued together and then rolled and stored for long periods of time. We would love to see some pictures if you could take some and email them over to info@localhost
We've written extensively about our own trials with rolling mattresses nearly a decade a go and the results here.
Even with the most careful of techniques the mattresses we trialled all got damaged after 6 weeks of being stored rolled up. This is leaving them to fully 'cure' after being glued - which a lot of the larger manufacturers simply don't have the space or time to do.
Curing takes 24-48 hours in our experience. So you can see how any manufacturer would want to get them rolled and out the way asap. Imagine having to leave individual mattresses for 24 hours before you could stack or roll them.
Like you say Graham it's quite shocking to hear from different customers about the state when they unzip some of these models.
Why you should avoid pillowtop mattresses:
As a word of warning when you change your Emma mattress we would also advise against pillow top beds.
The problem is a pillow-top mattress can severely reduce the lifespan of your bed. As the topper can never be removed. Once the pillow top part starts to compress, that’s it you’re stuck with it. Leading to only one solution which is binning the mattress.
We hope that helps and gives you further mattress buying guidance. If you have any more mattress related questions please get back in touch on info@localhost or 0161 437 4419.
Sleep well
John & Ryan
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