Marks and Spencer mattress sagging already
Hello. I came across your interesting website today and hoped to ask for some advice please…I only wish I had found you earlier!
Background: I purchased a FRESH 1800 6ft mattress from M&S last year, and within 6 months it was badly sagging. My partner and I are only 9 and 11stone, so thats not an issue. The mattress sits on top of a 6” sprung base – the format that folds in the middle. Its a traditional cast iron frame and a well made bed. M&S instructed an independent company to assess it, who confirmed a 5” sag in the bed, however they are entirely blaming the sprung base on the reason for the collapse. They suggested I should replace the sprung base with solid wood, screwed into the metal frame. Insane comments I think!
I have issues with the delivery method as the 2 men carrying it up into my top floor room really struggled with the weight and size, bending and forcing it up the stairs. Would you have any recommendations on this aspect?
I have had a 6 month ongoing dispute with M&S and they are now willing to replace the mattress with a very similar model – the comfort 1800. I am keen to know if you are aware of similar issues with either mattresses and your opinion of them both?
Also if you have an opinion on the sprung base I bought with the original bed?
What is the ideal format to use on a bed that doesn’t have slats?
What would you recommend overall?
much appreciated >
Hi Aileen,
Thanks for your question.
It does sound very unusual that there’s a 5” sag, that to me would only happen if the spring unit has failed. Obviously I haven’t seen the mattress so thats as far as my comment can go and can’t really comment on your base either. I can however empathise with your frustration.
What I can do is give the advice we give to customers everyday so you can assess for yourself.
When customers ask us about using their existing bases we always advise that as long as the existing base is sound, that any spring units are still in tact i.e. not poking through or sagging, and that any slatted bases are no more than 2cm between slats, the base should be fine. The primary thing with a base is a consistent surface; whether sprung or platform top.
It is when the base sags, dips or has broken springs that this can damage and effect the performance of the mattress. A quality mattress should be able to flex and move to accommodate maneouvring it to a room of your choice. I wouldn’t say with the limited information its necessarily this that’s caused or contributed to the issue.
We would need some more detail to be able to recommend one of our mattresses for you. We’d need to know your body weights, sleeping habits and preferred feel in the top layers as all of these factor into a mattress purchase.
| Bodyweight | Spring tension |
|---|---|
| Upto 16 Stone / 50-101kg | Medium (1.4mm) |
| 16 Stone / 101kg Upwards | Firm (1.6mm) |
| Available in Bespoke Products (Please Call) | Soft (1.2mm) |
I wouldn’t comment on the mattress you have referenced other to say its a one sided mattress meaning it doesn’t compare to a two sided quality pocket sprung unit as you only ever have one side to work with. There are not enough details to make a true comparison for you at this stage I’m afraid.
We have a one sided mattress; Our Origins Pocket Latex 1500. This is a firm mattress in the top layers due to the inclusion of the in-built latex top layer. Please note that side sleepers should avoid anything too firm in the top layers as this will only cause pressure point pains in places such as shoulders, hips and knees.
| John Ryan By Design Origins 1500 | |
|---|---|
| 1 | 300gsm Wool |
| 2 | 750gsm Very Soft Polyester |
| 3 | 500gsm Polyester Pad |
| 4 | One Inch Foam Insulator Layer |
| 5 | 1500 Spun Bond Pocket Springs |
I hope this has answered your questions fully but if you do have any further queries please don’t hesitate to contact our office on 0161 437 4419.
Kind Regards, Lee.
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