Hi Brett,

My reply on this is obviously based purely on speculation and can only be read as such.

Firstly, the only way to possibly find out why this has happened is to open the mattress up and see what the cause is.

Unfortunately, where this leaves your consumer rights is certainly not something that I would even guess at.

My first inkling would be that the mattress may have been bent to get it up your stairs and the fabric containing the springs have torn and separated.

Not many stairwells can take a mattress of this size with ease and if it was ‘forced to fold’ to get it past the overhang or forced around a corner then that could well be the source of your problem.

Secondly, I would look at the underside of the mattress – can you identify anything from this.

I am assuming this is a one sided mattress.

Have the potentially loose springs penetrated the underside?

Finally, what fillings are used in this mattress?

I’m guessing that you have no idea and sadly neither do I, the description is sadly lacking this essential information which may point to exactly why it has failed.

Let me know how this pans out.

If you require any assistance with our products please give the office a call on 0161 437 4419

John.