Kaymed Utopia mattress is dipping
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Hi we bought a kaymed utopia 2000 pocket sprung mattress, and were told to rotate it, which we have done once a week the problem is we have such a crater, my partner is constantly rolling over to me, it looks as though the sides of the mattress are about to explode.
It's now 15 month old and we thought it would level itself out but has not I don't know what to do please can you help.
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Hi James.
I can't seem to be able to find any detail on the Utopia 2000.
The closest match I can find shows a pillowtop model and I wonder if this is the same as yours?
By the by, I think your first course of action would be to contact Kaymed to see what they have to say about this.
The model I saw came with a guarantee for just 12 months which may be the response you might get.
Bear in mind also that Kaymed do have a good reputation and they may address your concern with empathy.
Their contact details are on their site kaymedworld.com.
If you end up back on the market for a new mattress please do contact us on 0161 437 4419 and we will be happy to provide information and advice on the suitability of our Artisan range or our Origins range.
Kind regards,
John and Ryan
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