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For Dora at Trustpilot
28th February 2014

Sealy mattress problems

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A customer asked

Hi there, My husband and I recently inherited a mattress and divan from his grandparents. (They have both passed on and we're receiving most of their furniture.) The set looks well cared for and I think are only a few years old. We used the mattress on the floor for one night before we received the divan. It was quite firm and had no dips or sags. (The firmness probably in part to being on a hard wood floor?) Yesterday the divan arrived and was assembled just fine, I can't say I noticed anything wrong with it. When it was time to sleep I noticed the mattress itself seemed a lot squishier. After laying for a little bit, then turning on my side (how I usually sleep) I could definitely feel there was a sag in the middle. My husband seemed to be rolling to the middle more, not something he usually does. I slept poorly all night as the sag was causing a good deal of lower back pain. This morning when I woke up I could see the sides looked a bit higher up (even if just slightly) than the middle area. Now I'm not entirely familiar with divans. I've always owned frame beds with either box springs, or more commonly, just a mattress. Could the divan be sagging in the middle?

I've tried finding information but have had no luck. My father-in-law seems skeptical saying, "The divan is as firm as they get". The mattress didn't seem to sag any on the floor. I'm not sure what sort of divan this is, it feels like it has wire bars, but I don't feel springs. (that doesn't mean they aren't there of course) It has drawers and clips in the middle like this picture; LINK REMOVED The mattress itself is a Sealy Posturepedic Super Store 2000 (I'm guessing that's some sort of store brand as I can't find any info on it.) Looking on the Sealy site, I'd go with probably a classic. It definitely does not have memory foam or gel in it. And no pillow top. So the question, does this look like a divan issue?

Could it be fixed by maybe using a board?

Should we just replace the divan?

They seem solid, look close to new, and really don't look saggy... Thanks, Victoria >

admin Answered 6 months ago

Hi

Victoria I am a little confused too, I can only think that the divan must be sprung and has somehow failed in the middle. This is quite rare though, do you have another you could try it on? Sorry, I cant be more helpful but without inspecting the base I cannot think what would be causing the dip.

I assume all the castors are present etc?

If you have any further questions please don't hesitate to contact the office on 0161 437 4419

John and Ryan

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