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For Dora at Trustpilot
11th February 2016

Painful mattress

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Tracy Garrett

Why do I feel the springs when I lay on one side and causes painful nights while the other side is just too firm?

JohnRyanLtd Answered 6 months ago

Hi Tracy,

Thank you for your question.

Without wishing to appear dismissive, I am not able to provide advice or guidance in respect of another manufacturer's products because the specific details of construction and upholstery are not provided in most cases.

When we are advising a customer with regard to any of our products, we always ask for body weights and preferred feel as the springs in a mattress are there to support you and that support is dictated by body weight.  The comfort from the mattress comes from the upholstery layers which can be made to give either a soft feel, a medium or a firm feel.

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)

If we can assist you with regard to any of our products, please do not hesitate to contact our office on 0161 437 4419.

Kind regards Julie

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