Hi Andrea,

Thank you for your enquiry.  All our standard UK size products are covered by the '60 day love it or return it guarantee'. This guarantee is no quibble so if the Artisan Base is to 'springy' to give us a call and we can either arrange a collection and give you a full refund or we can do a one-time exchange for another base.

If you require any further assistance please call the office on 0161 437 4419.

Kind Regards Gary