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For Dora at Trustpilot
17th August 2019

Ottoman bed wont stay open?

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L charman

My ottoman bed wont stay open it closes slowley on its own can it be fixed?

Amy Woolley Answered 6 months ago

Hi L Charman,

Thank you for your question.

The weight of the mattress on top of the Ottoman base is supposed to keep the lid of the base closed. In order to keep the lid open you must ensure that you push the lid up high enough for the gas struts to lock in to place.

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If you have tried this and the lid still wont stay open it may be a problem with the gas struts which may need replacing.

I recommend that you give the office a call on 0161 437 4419 to discuss this in more detail.

Kind regards,
Amy.

Comments

One of the struts on my ottoman bed has snapped / come away from.thr side of the base of my ottoman bed, can this be replaced or fixed easily. Can I do this myself. How much would a new strut cost

Hi Sandra,

Thank you for you comment. Which type of gas strut does your ottoman base have? There are two types, hinge or piston. Both are attached to the base and the lid and are easily removed.

You can purchase replacement gas struts from a number of suppliers and sites like Amazon and eBay. Measure your struts to make sure you get the right size. Check the newtons of your gas struts and purchase the same so that the lifing will be even.

If you would like any further information please do not hesitate to contact the office on 0161 437 4419.

Kind Regards
Michaela

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