Problems with John Lewis mattress
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Hi, I left a comment recently and appreciate that you receive many comments that you need to reply to but I would be very grateful for an answer as I need to make a decision soon.
My problem is we have bought a sprung slated base bedstead from John Lewis with their Cotton Classic Pocket Srung Mattress medium tension, 1500 spring count.
John Lewis have been excellent they changed our original mattress because it was too firm.
Although I have recently noticed that this mattress is only sold by JL during their clearance as a Special buy:, offers are available for a limited time only and are exceptional value as we've been able to secure one-off discounts from our suppliers.
My husband is 6ft 12 1/2 stone and I am 11 stone.
We are still finding this mattress much too firm, not getting comfortable night sleep and waking with upper back,shoulder aches.
This is our first slated base (previously had a divan) and we are not sure if it is the base that is the problem or the wrong mattress, would we benefit from adding a board under the mattress or should we change the mattress again.
Many thanks Pauline
e
Hi Pauline,
Thank you for your question.
The Cotton Classic was added to the John Lewis [online] range between the 18th and 27th December 2011. Manufacturer of this model is Harrisons and retailed at £625 KS. This is listed as a two sided model although there is no indication of the weight of filling [GSM] used which would indicate how much cushioning (comfort layers) are used.
As for your base - ideally pocket springs do like a sprung divan base for additional suspension. However, I do not think this is the only issue with your mattress comfort. Additionally, the JL spec sheet states that this mattress is suitable for 'their' slatted bedframes. As a precaution I would board your frame and also use a cushioning dampener so that the mattress is not compressing directly on a hard surface.
As for the firmness.
You have to bear in mind that all new mattresses will be firm (ish) to begin with and then slowly soften [or break in] the more it is used. Just like new shoes! If you start with perfect comfort from day one, it stands to reason that it will become softer from that point onwards.
If this does not resolve your problem and you find yourself back on the market for a new mattress then please do get in touch with us!
Our Artisan range is our natural fibre, pocket sprung range of mattresses. The Artisan Naturals is described as the 'true medium' of the range. The Naturals is our most popular, unbeatable model with 85% natural fibres. Containing a huge GSM of fillings, including wool and mohair, on a Calico springs/" title="pocket spring">pocket spring unit. This medium feel hand crafted mattress is where we stake our reputation as ‘The Mattress Specialists’. This mattress would be a fantastic model to consider!
The models in the Artisan range can be paired with either a soft, medium or firm spring tension for support. The correct tension is determined by the individuals body weight.
| Bodyweight | Spring tension |
|---|---|
| Upto 16 Stone / 50-101kg | Medium (1.4mm) |
| 16 Stone / 101kg Upwards | Firm (1.6mm) |
| Available in Bespoke Products (Please Call) | Soft (1.2mm) |
As you can see from the table, at your body weights we would advise a medium spring tension.
I hope this information helps but if you have any further questions please do not hesitate to give the office a call on 0161 437 4419.
Kind regards,
Amy.
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