Hi Michelle.

The Shelley mattress is sold as 'Outstanding value for money'.

The upholstery is described as 'soft fibre fillings' and the spring support is 1000 pocket springs.

For £549 (Superking) this is cheap - particularly when you look at the retail source and I am actually surprised that F&B has gone down this bargain basement route.

Price without substance!

What seems so wrong here is that Feather and Black did not point out to you that this is a very basic pocket sprung mattress.

Your belief that it is 'Natural' raises my eyebrows as even without a hint of what the actual specifications could be, leads me to believe that it is just minimal polyester, how you assumed it is natural would be interesting.

The lack of information to the point that it does not even tell you whether it is one sided or two sided should of indicated to you something is not right.

Secondly, even though this is a cheap mattress, it really does not mean that it would of been suitable for everyone.

You do not mention your bodyweights, but the sales assistant should have taken this into account when speaking to you.

This has certainly not come up to your expectations.

And I think this is down to the lack of advice and information you were given in-store (I assume it was in-store).

I would like to think that F&B have the decency to accept that some shortcomings have taken place and make adequate recompense.

If they do not accept return, your only option is to make what you have a bit more suitable by adding a mattress enhancer / topper to give you a bit more comfort.

As a comparison and to show you what your money should have been getting you, I would like you to look at our Origins Pocket 1500 (Price: £700.

Superking).

	John Ryan By Design Origins 1500
1	300gsm Wool
2	750gsm Very Soft Polyester
3	500gsm Polyester Pad
4	One Inch Foam Insulator Layer
5	1500 Spun Bond Pocket Springs

Please let us know how this pans out for you. 0161 437 4419

John and Ryan.