Hi Emma,

When advising on the most appropriate mattress for someone we take into account body weight, preferred feel and budget.

We endeavour to match the customer to the product and in 96% of cases we get this spot on.

To provide that extra security and comfort in the expenditure of such sums for a product you haven't seen or tried, we offer a 60 day "love it or return it" guarantee and because of our ability to match the product in the numbers we do, we are confident to offer this.

The 60 day guarantee will allow you to return the product if not suitable for a full, no quibble, money back option or if appropriate, a one off exchange to a another product of your choice.

I trust that this will provide you with the confidence to proceed with your order, but if you require any further reassurance, please do not hesitate to contact our office.

Kind Regards Gary