Hi Charlotte,
 
Thank you for your question.
 
Firstly, it can take anything between 4 - 5 weeks for your body to adjust to a new mattress and a new mattress will always feel firmer than the one in the Showroom.  This is due to the fact that many many people will have been trying those mattress plus it also depends on how long the mattress has been in the Showroom for aswell.
 
 
You would need to check with the Company you purchased the mattress from as to how to maintain it as it all depends on whether the mattress is non-turn or a fully turnable mattress and all Manufacturers have different guidelines for their products.
 
 
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I hope this assists but if you require any information or advice with regard to any of our products, please do not hesitate to contact our office on 0161 437 4419.
 
 
Kind regards Julie

Hi Dennis

Thanks for your question.

We are internet based mattress retailer with our small team of in house bed experts on hand for advice. We do not have any retail outlets selling our products.

This is how we keep our prices so competitive and help avoid the excessive costs that other retailers have to pass onto consumers.

In order to assist we endeavour to match the customer to the product and in 96% of instance we get this spot on. The small number of cases where this doesn’t happen are covered by our 60 day “love it or return it” guarantee and because of the care taken when advising it makes us confident to offer this guarantee. We have a detailed article on why you don't need to visit a store here.

As a matter of interest, it should be noted that trying a mattress in a showroom for 10-15 minutes is no substitute for sleeping on it for 6-8 hours per night. I addition, you will not be aware of how long the display model has been there and how many hundreds of people may have laid on it whilst in store. This is likely to mean that a new product of the same specification as the one on display is going to feel entirely different.

The best way to compare a mattress is by knowing the Grams per square meter of any upholstery and the spring mechanics of the mattresses in question. We have two really detailed posts below to get you started!

1. Know your GSM timetable
2. Pocket Springs explained

If you require any further assistance please call the office on 0161 437 4419. We will provide advice and guidance as to the most appropriate model from our ranges. I trust that this helps.

Sleep Well

John & Ryan