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For Dora at Trustpilot
16th September 2018

Lead times on bespoke size (170×200) on Artisan naturals mattress

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Giselle Okin

How long would it take from order to delivery on this non standard mattress size (medium firmness) - same on both sides of the bed?thanksg

Michaela Long Answered 6 months ago

Dear Giselle,
 
Thank you for your enquiry on our website.  As this is not a standard size mattress in the UK you would need a bespoke size mattress, this is a service we can provide in our Artisan natural fibre range.  Please note that there would be an additional 10% per 6-inch increment on the cost of the Artisan Naturals and there would be no ’60 day love it or return it’ guarantee on any bespoke item.
 
Artisan Naturals mattress
 
This would be sent for production Thursday lunchtime and the turn around time to delivery is approximately 4 weeks.  We would need to know the body weight(s) of any individual who would be sleeping on the mattress to determine if a medium spring tension would give you the correct level of support.
 

Bodyweight Spring tension
Upto 16 Stone / 50-101kg Medium (1.4mm)
16 Stone / 101kg Upwards Firm (1.6mm)
Available in Bespoke Products (Please Call) Soft (1.2mm)


 
I hope this was helpful and if you would like to discuss the suitability of any of our models please do not hesitate to contact the office on 0161 437 4419. Our office hours are 8 am – 8 pm Monday to Friday and 10 am – 4 pm Saturday and Sunday.
 
Kind Regards
Michaela

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