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For Dora at Trustpilot
10th January 2017

Confusing information in your 'Toppers' section

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Andy

Having read through your site extensively I have arrived at the 'Topper' section only to become unsure of what you are saying (unlike the remainder of the site). Early on in this section you say this:
At John Ryan By Design we have individually matched our mattress toppers to our range and also have a range of stand alone toppers that can be bought separately to fine tune your existing mattress.
I took this to mean that each mattress you make will have a 'matched' topper that you would recommend. However, I can't see any matched topper information in the separate mattress sections. All I can find anywhere are the standalone toppers you sell; foam or latex. The supposition is that you would 'match' one of these to a mattress if asked to recommend one.
However, later in the topper section, you say this:
4. Usually, the topper is made of the same or similar material as the mattress ie memory foam with a memory foam topper vs natural wool pocket sprung bed with a wool or cashmere topper. This is to keep consistency with the mattresses comfort and response levels.
This seems somewhat contradictory, since you don't appear to provide any wool or cashmere toppers. Is this out of date information that you need to amend? Or is the 'usually' actually describing the general approach in bedding/topper retail but one which you yourselves don't follow?
Some clarity would be appreciated so I can make a final decision. Many thanks.

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