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For Dora at Trustpilot
31st July 2017

Replacement for Vi Spring mattress

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A customer asked

Hi,
First of all, many thanks for the very comprehensive and detailed information which you provide on your website. We have found this very useful so far and only wish we had seen it sooner.
We have a Vi Spring Bedstead Realm (soft tension) which has proved a very poor purchase. We are 64kg and 65kg in weight (1m 68 height) and were recommended this tension by the shop. Unfortunately, we did not follow our gut instinct and swap it, hoping that we would get used to it over time.
We have found the mattress to be very uncomfortable – wallowy, lacking in support and I find that by the morning the top layer has ‘filled’ the small of my back. We both ache in the morning. We have found the ‘luxurious’ ‘sink in’ feel of the Vi Spring to be uncomfortable, although obviously the main issue here could well be the lack of support offered by the soft tension.
We are looking to replace it with one of your models asap. We both tend to sleep on our sides, we have an old mattress topper lying on top of the sprung slats on our wooden bed frame (but could put a piece of wood on the slats instead if this is what you would recommend).
We have seen the Artisan 1500, and would welcome your advice on what we can expect from this mattress and how it might compare; are there any other models that you might suggest we look at too? We have had a Mammoth in the past too (Performance 22), which got very hot and which we found too hard, so we are keen to stick with pocket springs.
Many thanks in advance for any help you can offer!

Lee Lelant Answered 8 months ago

Hi km.wiseman,

Thank you for your question and thank you for your excellent feedback regarding our website. It is always great to hear this.

With the body weights provided we would match you with a Medium spring tension.

The spring tension is what gives you the correct level of support within the mattress itself.

Our Artisan 1500 is our starter model in that range and comes in feeling very medium in terms of it's comfort layers; I.e, not too soft nor too firm.

If you are wanting to avoid that sink in feeling then you could also try our Artisan Tailored Pocket 2000, Artisan Naturals or Artisan Bespoke 004 mattresses.

These are all very medium feeling in their top comfort layers and there isn't a lot of difference in the feel of each; The main difference comes from an increasing percentage of natural fibres and materials.

The Tailored Pocket 2000 is the one that feels slightly different as it has a dual layer of springs giving it a more springy and bouncier feel.

Being side sleepers we would always advise not to opt for a mattress that is too firm in it's comfort layers as it will only cause pressure point pains in the usual offending places such as shoulders, hips and knees for example.

All of these mattresses are fine to go on to a slatted bed base; We would just advise to place some sheets of MDF over the slats if the gaps are bigger than 3".

Our other advice with this would be to place an old duvet over the slats, if the gap is less than 3", just whilst the mattress settles to avoid the mattress becoming indented.
However, if you are already using a mattress topper on top of the slats then this will be fine.

Mattress Slats (1)

I hope this has answered your questions fully but if you do have any further queries then please don't hesitate to contact us on 0161 437 4419.

Kind Regards, Lee.

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