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For Dora at Trustpilot
26th October 2014

Rest Assured Eloquence mattress

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A customer asked

Advice please...

i bought a rest assured Eloquence extra firm mattress in August this year.

I am in agony every morning since we had it.

My lower back and hips are so painful I am having to get out of bed at three and walk around.

I've thought of putting a mattress topper on to soften it but a fiber one isn't making any difference at all.

I've been looking at memory foam with a special cover which reduces heat (I get very hot anyway) do you have any ideas?

JohnRyanLtd Answered 6 months ago

Hi Val,

Thank you for your question.   You have not provided details of your body weight or the specific reason why you chose an extra firm mattress in the first instance.

There is no evidence to support the theory that if you have back issues you should purchase a firm mattress, in fact, the recommendation from official sources tends towards the opposite.  A mattress needs to give you support, which is dictated by your body weights and then comfort which comes from the upholstery layers.

You are correct in thinking that you may be able to soften the mattress with the use of a topper and to that end I would suggest that you look at our Laygel topper which is made up of gel infused foam providing a soft support layer to your mattress.   Laygel is also not as heat retentive as memory foam and is more responsive.

Please do not hesitate to telephone the office for further information or advice on 0161 437 4419.

Kind regards Julie

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