Hi J Wade,

First off I'm confused by the furniture village sales assistant. I think what they mean is some people feel tufts, well very, very few people do.  There's no way you can feel the washer over the tie, they are in effect, one of the same things, so not sure what's going on with that comment.

There's really only one way to hand tuft, which we do as do Vi-spring, Savoir and all other handcrafted top of the market companies, ie not many!

We tuft with mattress-upholstery-fibre/" title="wool">wool tufts in our mattress and they are also tied by hand. In fact, I can go a step further to detail this.

Before any mattress is tufted it has to be compressed, thinks a giant toasty maker that crushes the filled but not yet tufted or side stitched mattress, then by hand we use a big needle that then pierces through both sides of the mattress.  The tuft loop is then entered, the washer added by hand, and then the alternative washer on the other side tied and added. This is quite a labour intensive step, though the chap that does it on our range is lightning fast with the big needle.

If you want to see the needle and tufts 'pre tufting' then please visit this article. Once all the tufting is complete the machine that compresses the mattress slowly releases it meaning the tufts are then at full tension. The mattress is then taken to be tape edged and fully finished.

If you have any other queries please get back in touch or call us on 0161 413 2592.

Thanks!