Hi guys, I’m in the market for a new mattress. I’m sleeping on a “firm” mattress that is killing my shoulder and hips - I’m actually limping in the mornings (I’m a side sleeper). My body weight is currently at its highest due to stress (14 stone but is usually around 11.5/12 stone) and I am looking for a soft, high quality mattress. I’m quite broad-shouldered with a small waist (a typical female hour glass shape) which because I’m a side sleeper means that I’m struggling to find something that feels comfortable in the shoulder area (typically I tend to have lost all feeling in my left arm/hand in the mornings and my shoulders ache throughout the day). I’ve attempted to “soften” the mattress by putting a goose feather and down dual layer mattress topper on top (http://www.johnlewis.com/3343/Product.aspx) which has helped a little but not enough. I’ve been looking at Vi-Spring mattresses in John Lewis and agree with you that they are superb. Where I’m confused is that when I lie on a Vi-Spring Cliveden “soft” mattress (my preferred mattress, the one that doesn’t feel like I’m squishing my shoulder) it is much softer and more comfortable than a “soft” Vi-Spring “Highgrove” despite “Highgrove” being the more expensive of the too (neither of them are particularly, ahem, affordable for me at the moment, my budget stretches to only £2000 for a double mattress with matching divan). By the way I’ve tried to find a Vi-Spring Chatsworth, a comparison model to your Artisan Bespoke, in “soft” but none of the John Lewis shops in London carry the mattress in anything other than medium and/or firm which isn’t comfortable for my shoulder. I just don’t understand why there’s such a difference between the two “soft” mattresses despite both having the same tension. And if I order the Artisan Bespoke in “soft” would it still be too firm my me?

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