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Hi Alex, Thank you for your question. We are internet based only and do not have any showrooms or retail outlets selling our products. We do, however offer a 60 day “love it or return it” guarantee with all our products including the outlet. Trying a… Read More
Hi Marion, With your particular body weights I would normally recommend a soft spring tension for you and a medium for your partner, although I note that you have said you prefer a firmer feel, so might suggest a medium spring tension for you both. Placing a mediums spring tension… Read More
Hi Alison, With your particular body weights I would recommend a split tension mattress, medium for you and firm for your husband. BodyweightSpring tension Upto 16 Stone / 50-101kgMedium (1.4mm) 16 Stone / 101kg UpwardsFirm (1.6mm) Available in Bespoke Products (Please Call)Soft (1.2mm) Split tension mattresses are usually only available… Read More
Hi Colin, The closest match in terms of overall feel in the upholstery to our Artisan Luxury is the Vi-Spring Devonshire. John Ryan By Design Artisan LuxuryVi-Spring Devonshire 11200 GSM British Fleece Wool and Cotton 600gsm British Fleece Wool 2Hairproof Cambric Cover1700gsm Devonshire Fleece Wool 31200gsm Pure… Read More
Hi Christine, With your particular body weights I would recommend a medium spring tension and I think that your husband’s issues are created by the water bed not providing the correct level of support for his body weight. BodyweightSpring tension Upto 16 Stone / 50-101kgMedium (1.4mm) 16 Stone / 101kg… Read More
Hi Mel, Thank you for your question. We can make a split tension mattress, soft tension for you and firm for your husband in our Artisan range in a king size zip & link mattress and above only. However if you prefer a slightly firmer spring tension,… Read More
Hi Diana, With your particular body weight you fall within the medium spring tension/feel bracket and I would hazard a guess that discomfort is a direct result of your current mattress being too firm for you. BodyweightSpring tension Upto 16 Stone / 50-101kgMedium (1.4mm) 16 Stone / 101kg UpwardsFirm (1.6mm)… Read More
Hi Nicola, Thank you for your question. I am sorry to hear of your mattress woes and that Vi-Spring are not prepared to allow an exchange. Our Artisan Luxury is the softest naturally upholstered mattress that we make, however, as you suggest, it may be better… Read More
Hi Alison, We are internet based only and do not have any retail outlets selling our products. In order to assist we endeavour to match the customer to the product and in 96% of instance we get this spot on. The small number of cases where this doesn’t happen are… Read More
Hi Sue, Thanks for your question. The Hanbury Superb is made exclusively for John Lewis by Vi-Spring and the published details of the construction and upholstery are quite vague, particularly in terms of the upholstery by way of GSM (grams per square metre), which makes providing details of a… Read More
