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Hi Tristan, I am sorry to hear that your are experiencing problems with the product you eventually opted for from another manufacturer. The advice we provide is general, but is tempered by reference to the products that we manufacture as we are unable to provide an opinion as to quality,… Read More
Hi Janet, I am surprised that you have managed to get 10 years out of your current mattress as this is unusual for Pillow Topped products. The advice which used to be given to people with back issues was that they ought to opt for a firm mattress. More… Read More
Hi Mike, The depth of the Origins Reflex is 13″ and the depth of the Artisan Naturals is 11″-12″ in depth. We usually recommend an extra deep mattress protector for our range as they are all really deep heavily upholstered mattresses ie sizable amounts of fillings. If… Read More
Hi Jan, Sleeping on a new mattress does take a few nights, in some cases, weeks to get used to. It’s a bit like a new pair of shoes. Sometimes the new mattress is a bit of a shock to the system and over heating can… Read More
Hi Annie, It seems to me that you are suggesting it may be an issue with the bed frame rather than the mattress, although you have not advised your body weights or preferred feel. I suspect that the issue is not with the base, but the tension of the mattresses… Read More
Hi Annie, It seems to me that you are suggesting it may be an issue with the bed frame rather than the mattress, although you have not advised your body weights or preferred feel. I suspect that the issue is not with the base, but the tension of the mattresses… Read More
Hi Sandra, We only sell our own designed mattresses and don’t use any retailers or showroom for our products. We find giving expert advice both via email and over the phone is far more successful in getting you the right bed that you having to trawl around the shops bouncing… Read More
Hi Mark, Thank you for your question. John Ryan By Design do offer an eco mattress disposal service where we can completely recycle your old mattress when you buy a new one from us. We offer this Eco Mattress Recycling service for a small fee. This means we can remove and… Read More
Hi Robert, We only sell our own design mattresses on our site. We don’t sell through any retailers or stores. All our mattresses are hand made here in the UK and can’t be bought any where else which keeps our costs down and our service top notch! The mattress in the… Read More
Hi Carol, Thank you for your question. We only sell our own designed mattresses online and don’t use any retailers or showroom for our products. This would hyperinflate the cost and make us far more expensive than we need to be. Our love it or return it guarantee… Read More
