Hypnos mattress dipping

Sheila asked

13th November 2014

We are very disappointed in our Hypnos medium/firm mattress.

It began to ‘dip’ within the first month despite regularly sticking to the manufacturer’s instruction to turn and rotate.

We were very disappointed and alerted the retailer but they jsut said it was settlement.

At no time were we warned this could happen and we were not advised to buy a topper to reduce the ‘dipping’.

It is so bad we actually dread going to bed as we wake with aches and pains and have a very disturbed sleep.

We paid £1700 for the divan and mattress combination.

Do you have any advice please.

1 Answer

JohnRyanLtd

answered 9 years ago

Hi Sheila,

Mattresses are subject to a certain level settlement and we would suggest that you ask the retailer to advise on the tolerance applicable to your particular mattress.

Once you have this information, you will be able to ascertain if what you have is natural settlement or could be deemed excessive.

You need to also question advice given to you at the time of purchase and whether that advice was based on specific criteria such as body weights, preferred feel and budget.

Because Hypnos do not disclose details of the upholstery layers by way of GSM (grams per square metre) it is impossible for us to comment specifically on the construction or expected performance of your mattress.

If you are not able to obtain a replacement from the retailer, then the use of a topper may improve the feel and make the dipping less noticeable.