What happens to your returned mattresses?
I’m planning to buy a new mattress soon and I am tempted by your Artisan range. Could you tell me what happens to the mattresses returned under your 30 day guarantee?
Spending so much money on a new mattress, I am anxious to ensure that it is not a recycled one. I do not like the idea of paying for a mattress that has been slept on by someone else for 30 days. What assurances can you give me on this?
Thanks .Lorraine. .
Hi Lorraine,
Thanks for your question.
Items that are returned to us under our 60 day love it or return it guarantee are now sold on in our Outlet.
Our Outlet items, once they come back to us, are inspected and cleared of any damage and then subsequently graded and discounted accordingly.
Please see below for some further information regarding our Outlet grading;
| Grade | Discount | Description |
|---|---|---|
| B | 20% | Will have been used by a customer and returned under the 60 night love it or return it guarantee, it may have a few marks from transit and courier handling. |
| C | 40% | Will have been used by a customer and returned under the 60 night love it or return it guarantee, it will have quite a few marks and could even have a small tear, nothing detrimental to the life or use of the mattress. |
Our closest comparison: Artisan Bespoke 003
Experience pure comfort from £2920
Any items that are subsequently returned to us are then only sold to Hotels, Guest Homes and Holiday Lets etc.
We recognise that not everybody will like the idea of a previously used mattress but consider the fact that hotels house mattresses that are used by many different people.
I hope this has answered your questions fully but if you do have any further queries please don’t hesitate to contact us on 0161 437 4419. Our office is open Monday to Friday 8am to 8pm and Saturday and Sunday 10am to 4pm.
Kind Regards, Lee.
Submit a question
We aim to respond to all questions within one working day
Mattresses 
Take our mattress quiz 
Contact 
About us 
